PLEASE READ BEFORE CHECKING OUT
You may return most new, sealed products within 15 days of delivery for a full refund.
– Shipping charges are not refundable.
Items/Products Not Returnable: Unless the box contains a safety seal and it has not been
– Special Orders
– Bath Safety Products – Commodes, Shower Chairs, Toilet Risers -for a full list,
please contact us by phone or email.
– Compression Garments
– Orthopedic Products
– Lift Chairs
– Hospital bed
– Unwrapped Seat and Back Cushions
– Open bag Cpap Masks & Supplies
If you would like to make a return or exchange, please contact us, within 15 days of delivery.
– Special Orders cannot be returned.
You can reach us by phone (585) 360-4900 or email us at
[email protected] to obtain an RMA number.
– Please attach the RMA number to the package before returning the package.
– Any item returned to us without an RMA number will not be eligible for a
refund or exchange.
All returns will be subject to a 15% restocking fee, when product is not damaged or
We will not accept any returns of merchandise and will not issue credit when returned
– Non defective product(s) has been opened or used
– Any product deemed defective is returned with missing parts